A to Z contract issues

The initial contract period

Generally, the commercial offers include promotional tariff plans, discount equipment prices or free installation services, triggering costs for the recovery of which the providers establish a minimum contract period.
 
The initial contract period (minimum contract duration) is an interval within which one cannot terminate the contract with an internet service provider without paying penalties, save when the provider amends the contract.
 
The initial contract period is not the contract duration.
 
At the expiry of the initial contract period, the contract does not usually cease. It will continue for an indefinite period or will be extended for periods equal to the initial contract period, based on the actual provisions of each contract type. Check the provisions of your contract!
 
The contract may cease either on your or on your provider’s initiative. The contract termination terms and procedure for each of the abovementioned situations must be stipulated in the contract. Read your contract!
 
WARNING!! The law provides two types of initial contract periods: 12-month, and 24-month periods.
The internet service providers must offer you the possibility to conclude a contact for an initial period equal to or shorter than 12 months.
The providers can also conclude contracts for an initial period longer than 12 months, usually offering the users additional benefits, provided that this period should not exceed 24 months.
 
The contract may be concluded also for an indefinite period, and the provider cannot charge termination penalties when you decide to terminate it.
 
 
Find out which is the most advantageous situation for you!
If you need more flexibility in switching providers, choose a contract with a shorter initial period.
If you want more benefits and switching providers is not a major concern for you, choose a contract with a longer initial period.
 
About what, how and where you can complain
 

Does your contract stipulate no provisions regarding its duration or its initial period? Your initial contract period is longer than 24 months? Has your provider not offered you the possibility to conclude a contract for an initial period of at most 12 months? Send a complaint to ANCOM. Find out how in Complain to ANCOM!

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