A to Z contract issues

Contract amendments

Upon your request:
 
Based on the offer you benefited from upon the contract conclusion, the tariff plan or other clauses may be amended according to the specific contract provisions or following direct negotiation with the provider.
 
On the provider’s initiative:
 
In certain situations, the provider has the right to amend clauses in your contract (services provided, tariffs, charging details etc.), while being bound to inform you on these amendments, 30 days prior to their entry into force. Within this interval, if you do not agree the notified amendments, you have the right to terminate the contract without paying any penalties.
 
About what, how and where you can complain
 
ANOM can take steps if a provider amends your contract without prior notice or does not inform you on the possibility of terminating the contract without paying penalties. Find out how you can send a complaint to ANCOM in Complain to ANCOM!
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