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- March, 2016 >> A Romanian Spends on Average RON 87 a Year on Postal Services
A Romanian Spends on Average RON 87 a Year on Postal Services
30.03.2016
”The most recent surveys conducted by ANCOM on the users of postal services in Romania show that, last year, residential users spent on average RON 87 on such services, with an average of RON 106 per year in urban areas and of RON 56 per year in rural areas, whereas business users spent, on average, RON 3,400 per year.”, declared Cătălin Marinescu, president of the National Authority for Management and Regulation in Communications, at the Courier & Postal Services Forum 2016, an event dedicated to the sector of postal and courier services in Romania.
Choosing a postal services provider
According to the market surveys conducted by ANCOM, when choosing a postal service provider, Romanian residential users take into account the tariffs charged by the providers, the delivery speed, the safety of the postal items and compliance with delivery terms, while business users are more concerned with the provider’s geographic coverage, safety of the postal items and delivery terms.
Almost half of the residential senders (45%) would pay double if, on the national level, their letter arrived on the same day and one third of them (37%) would pay double for a domestic parcel to arrive on the next day.
Postal service users’ expectations
Most of the residential users consider that the offers of all the postal service providers in Romania should include the following characteristics: notification systems on the delivery date and hour or on the delivery status, parcel verification upon delivery, as well as the provider’s liability for delayed delivery. Moreover, 3 out of 4 residential users deem necessary that the postal service providers inform the addressees by telephone or by e-mail on the date and hour of the delivery.
On the other hand, business users find necessary that postal service providers should implement the following types of services: delivery of the postal items on the same day, on the national level (irrespective of locality), cross-border money transfer services and items of correspondence with advice on delivery, delivery of oversized parcels or special regime ones (in terms of volume/weight/fragile/animals).
Visually impaired users’ needs
Visually impaired postal service users declare that they need their postal items to be collected and delivered from/to the domicile/specified address, and would like to have clearance points available in every village, independently from the existence of a postal office. Furthermore, they deem necessary that postal offices be endowed with access ramps and tactile floors, as an orientation aid for the visually disabled in postal office spaces.
About the surveys
The surveys on the consumption preferences of the postal service users in Romania have been conducted for ANCOM, at the end of 2015, on nationally representative sample groups for residential and business users who used postal services within the 12 months prior to the beginning of the surveys. The survey results will be used by the Authority for evaluating universal service within the postal services field in accordance with the end-users’ consumption needs. The full text of the surveys is available here.
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