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Service suspension

Service suspension

The telephone service may be suspended during the contract term:
 
Upon your request
Certain providers give their users the possibility to request the service suspension for a limited period.
 
The possibility of requesting the temporary service suspension and the conditions thereof must be specified in the contract concluded with your provider. If you are interested in this facility, check where and how you can submit this request, which is the maximum period for which you can ask the service suspension, whether this period proportionally extends the initial contract period, under which terms is reconnection performed, whether reconnection fees apply etc.
 
On the provider’s initiative
In certain situations specified in the contract, the provider may decide to suspend the service provision. Most often, the service suspension is caused by your failure to pay the bills within the term specified in the contract, by the emergence of a network security risk or by the breach of other contractual obligations. The contract must provide at least the following details regarding the service suspension: circumstances under which the service may be suspended, the consequences of service suspension on the other contractual rights and obligations, as well as when the service provision can be resumed? (e.g. after paying off the bills and a reconnection fee).
 
About what, how and where you can complain
 
If your provider does not observe its contractual obligations regarding the service suspension, you may address the National Authority for Consumers Protection. In this situation, ANCOM can provide counselling and mediation, but cannot sanction the provider.
 
ANCOM may take steps if you have concluded a contract that does not provide the service suspension term, although the provider offers this facility or exercises this right. Find out how you can Complain to ANCOM!
 
 
 
  
 
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