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Terminal unlocking

If the terminal (telephone, modem, tablet) purchased along with the telephony service is locked to the network, this must be specified in your contract. Moreover, you should also check your contract for information regarding the possibility and the terms for terminal unlocking.

In principle, the mobile telephony providers agreed on unlocking the terminals locked to their networks, according to the rules laid down in a Code of conduct. The Code of conduct is available for consultation here.

About what, how and where you can complain

If the terminal you bought along with the internet service is locked to the network, and you have no specification regarding this issue in your contract, ANCOM can take steps. Find out how you can submit a complaint. Check the section Complain to ANCOM!

If your provider has breached the unlocking terms provided in the contract, you may address the National Authority for Consumers Protection. In this situation, ANCOM can provide counselling and mediation, but cannot sanction the provider.

Although the mobile operators adopted the Code of Conduct, this document does not stand as legally binding. Therefore, ANCOM cannot sanction a provider for breaching its provisions.