Ancom - Cartela preplatita

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Prepaid card

A prepaid card allows you to better control your expenses on telephone services. As well, the offers are more dynamic and you can easily pick the offer that best suits your needs.

What you probably do not know about prepaid cards is that in this case you conclude a contract with a provider, too, despite not signing any documents.

In this situation, the contract is the offer you benefit from when you buy the card together with the general terms and conditions for service provision, both of them available on the provider’s websites and in shops. Similarly to subscriptions, a contract must provide a set of minimum clauses established by the law.

The fact that you have activated your card and are using the service implies your tacit agreement with the offer and the general terms and conditions for service provision.

Make sure you know your rights and obligations! Ask your provider not only for the offer, but also the terms and conditions for service provision, as well as the complaint handling procedure or read these documents on your provider’s website!

Warning!

You cannot use the credit on your card or the activated extra-options unless you are within the card validity period.

The card validity period is the validity period of the credit received upon buying the card and can be extended by topping up the credit, depending on the topped-up amount, based on a calculation method established by each provider.

The validity period ends on the date you have used up your credit or on the date established by each provider, by its commercial offers.

The grace period starts at the expiry of the validity period and is established by each provider.

During the grace period, you can only receive calls and you can call exclusively certain green numbers.

About what, how and where you can complain

If your provider does not observe the contract provisions, you may address the National Authority for Consumers Protection. In this situation, ANCOM can provide counselling and mediation, but cannot sanction the provider.

ANCOM may take steps if your contract does not provide the above-mentioned minimum clauses. Find out how you can send a complaint to ANCOM in Complain to ANCOM!